FAQ

General Questions

  • 1. What are your outlets’ opening hours?

    As our outlets have different operating hours, please check on the outlets' page.
  • 2. What payment methods do you accept?

    All outlets accept cash. Some accept NETS and credit card as well. Please check on the outlets' page. We do not accept cheque for retail.
  • 3. Is there a lunch break to avoid?

    No. Our guys usually pack their lunch and dine in the shop. There will be a short lapse though when they are out to buy. Notice will be displayed at the door with contact numbers.
  • 4. Are your products/services standard across all outlets?

    No. Some outlets only cater to over-the-counter services and do not carry full range due to space constrain / technical expertise.
  • 5. Which outlet should I go?

    It depends on what product or service you need. Please check on the outlets' page or call them directly to ensure availability before you go.
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Products & Services

  • 6. Besides car key, do you duplicate house key?

    Yes. We duplicate all types of keys for house, car, motorcycle or even airplane. Read More
  • 7. Do you duplicate Auto gate remote?

    Yes, we have a big range for you to choose. Please check it out at any of our outlet. Read More
  • 8. Do you install door lock?

    No, we do not sell or install door lock.
  • 9. Do you repair/change lock?

    Yes but only for automotive. We do not repair/change lock for house, mailbox, buildings etc.
  • 10. Do you provide lockout service?

    No for house. Yes for automotive, please see mobile services here

  • 11. Do you repair car remote? If yes, how much?

    Yes, we do. Price depend on the parts replaced, minimum SGD10 .
  • 12. I bought a keyshell online but I don’t know how to change it, can you do it for me?

    No problem, please visit the outlet of your choice.
  • 13. I bought a car remote online, can you help me to program?

    Yes but make sure it is the correct match as service charge is payable if the programming failed due to your remote problem.
  • 14. I bought a key online, can you cut it for me?

    Yes but make sure the measurements of the new key matches your existing key precisely otherwise it might not work and we will not be responsible for it. Accuracy of key profile is not visible to naked eye.
  • 15. I have a rare key, are you able to duplicate?

    Yes as long as we have the key blank. There are more than one hundred thousand key profiles worldwide, of course not all will be in stock.
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Sales Questions

  • 16. Do I have to go back to the car agent to make another remote/key?

    There is no need to, we carry a wide range of genuine original car remote key.
  • 17. Is your Genuine car remote/key the same as what I will get from the agent?

    Certainly, 100% the same.
  • 18. How much do you charge for duplicating a house key?

    It depends on the key types and material. We easily have a few thousand types and the price difference is very big. Please visit any of our outlet to get an instant quote.
  • 19. Is there a cheaper option for duplicating house key?

    Some keys do have cheaper alternative if you don’t mind the quality. We strongly recommend Silca Brand from Italy – Recognised worldwide as the best quality in keys. Read More
  • 20. How much do you charge for duplicating a car key?

    Depending on make and model, you might have several options. We need to check your key, transponder type, security system and your choice to give you a correct quote.
  • 21. Is there a cheaper option for duplicating a car key?

    Car key/remote is either original, aftermarket or compatible. Original key is controlled and usually quite standard in pricing, if you are quoted a much lower price, chances are it might not be a genuine original key. Aftermarket/compatible key is usually cheaper but only available for some car models. New car less than 5 years old is not advisable to use aftermarket or compatible.
  • 22. Are all your car keys/remotes original?

    We carry both original and aftermarket replacement. If we describe it as Genuine, we guarantee it to be 100% original. Read More
  • 23. How much do you charge for duplicating an access card/tag?

    There a many different door access system in the market though their cards/tags look almost the same. We need to check your card before we can provide a correct quote. Read More
  • 24. Could you give me a rough quote?

    We always have people who insist we give a rough quote over the phone even though we do not know exactly what they want and usually they could not provide technical specifications. Here it goes:

    • Non transponder car key: SGD2 - SGD90

    • Transponder car key: SGD30 - SGD560

    • Aftermarket or compatible car remote/key : SGD22 - SGD350

    • Genuine original car remote/key: SGD199 - SGD900

    • Door Access Card/Tag: SGD8 - SGD50

    • House key: SGD2 - SGD60

    • Key shell: SGD15 - SGD150

    • Remote batteries: SGD5 - SGD50

    • Auto gate remote: SGD28 - SGD120

    Does that sounds helpful? If not please head down to any of our outlet to get your key/car/card checked, exact quote is only possible when we know exactly which item and in the case of automotive, the radio frequency, immobiliser and locking system.

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Technical Questions

  • 25. Will you be able to duplicate my car key if my car is not present?

    No problem if it is only a mechanical key. For transponder key, it depends on the type of chip. For remote, most system requires the car to be present for programming.
  • 26. All my car keys are lost. Will you be able to provide new keys?

    Yes for most models. Please contact us for the best solution.
  • 27. Will you be able to combine my Auto gate and car remote?

    We can do that for many systems, check it out at our outlets.
  • 28. Will you be able to duplicate this access card/remote (picture shown)?

    Please bring it to any of our outlets to test. We are not able to “see” the data or determine the type of system from your picture or over the phone.
  • 29. I lost a set of my car remote and key, do I need to change my locks for security reason?

    Mechanically we can rekey your locks without changing them, electronically we can erase or reset the system. Please contact us for the best solution
  • 30. I have a remote from my previous car and I wish to program it to my new car, is it possible?

    It depends on the type of chips used on the remote and the car receiver system. Nowadays many remotes will be locked to the car once it is programmed. You may wish to visit the outlets to have your remote tested.
  • 31. My car key looks normal but a duplicate from conventional hardware store doesn’t work, why?

    If your car comes with factory immobiliser, a transponder key is required. It is a small chip embedded in the plastic head of the key. You can’t differential it from the look.
  • 32. My remote was soaked in the washing machine and is not working now, is there still a chance to revive it?

    Maybe, we have to check the condition, please bring it to any of our outlet.
  • 33. How long will the remote battery last?

    It depends on your usage. Generally 2 years for Genuine remote, 1 year for aftermarket remote, a few months for 2-way remote. It is highly recommended to change the battery every 2 years as a precaution as any downtime will certainly cost more than the battery price. Read More
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Knowledge Base

  • 34. What is Original remote/key/parts?

    Original means the key/remote/parts are made and supplied by the respective car manufacturers or their dealers.
  • 35. What is Genuine remote/key?

    Genuine refers to original, not the Look-alike very often being passed off as original by some unscrupulous shops.
  • 36. What is aftermarket car remote/key/parts?

    Aftermarket car remote/key/parts are made and supplied by the secondary market instead of the original source.
  • 37. What is compatible car remote?

    Compatible means it is not made specifically for your car model but is able to work.
  • 38. Is aftermarket/compatible car remote reliable?

    It will not be as good or reliable as the original. We strongly recommend original especially if your car is new. Don’t be penny wise pound foolish.
  • 39. How do I differentiate the look-alike from the Genuine?

    On close examination, the moulding of the Look-alike is usually quite rough and not as fitting as the Genuine. The PCB board of Look-alike is usually also not as clean and neat. Unfortunately, it is really quite difficult for untrained eye to spot the difference. To protect your own interests, always go to reputable shop and ask for a written warranty specifying it is genuine.
  • 40. What is transponder?

    For car keys, transponder is a tiny device usually embedded in the key head for sending and receiving data between the key and the immobiliser system in the authentication process. It works wirelessly and does not has its own power source.
  • 41. What is immobiliser?

    Immobiliser is a security system fitted to the car that prevents it from being started unless the correct key (transponder) is present.
  • 42. What is a key blank or blank key?

    An uncut key.
  • 43. What is the Master key?

    It is the main key of the car. With the Master Key, you can unlock everything – the car doors, the boot/trunk, the glove box and the ignition. For newer cars with an immobiliser system, a Master Key is required if you wish to make a spare key for your car.
  • 44. What is the Valet key?

    The Valet Key does not allow you to open the glove box and the boot/trunk. With this, you can safely keep your valuables in the glove box or trunk when you hand over your car for valet parking.
  • 45. I have other questions not found in the FAQ, who can I ask?

    Please email your questions to infosoxximaster

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Overseas Outlets

Franchisor

Silca Soxxi Pte. Ltd.
  +65 6665 1605
 158 Kallang Way,
#07-09 Performance Building,
Singapore 349245
Business Hours:
Monday-Friday 9am to 6pm,
Closed on Sat, Sun & P.H.

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